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Frequently Asked Questions
How can I contact your support team?
You can reach our support team via email at support@ieltsplatform.com or through our contact form on the website. We aim to respond within 24 hours.
What are your operating hours?
Our support team is available from 9 AM to 9 PM (GMT) on weekdays and 10 AM to 6 PM (GMT) on weekends. Feel free to reach out during these hours for assistance.
Do you offer group classes?
Yes, we offer group classes tailored for different proficiency levels, ensuring personalized attention for all participants.
What payment methods do you accept?
We accept various payment methods including credit cards, PayPal, and bank transfers. All transactions are secure and encrypted for your safety.
Can I get a refund if I am not satisfied?
Yes, we offer a 30-day money-back guarantee if you are not satisfied with our services. Please contact us within this period for a full refund.